Fractional COO Executive Brief
Positioning
I help founders and small business owners reduce chaos and increase follow-through by installing a clear operating rhythm: role clarity, SOPs, accountability loops, and a small set of decision-grade metrics.
I bring founder-operator experience building and running an all-in-one SaaS operating dashboard for small businesses, plus hands-on Fractional COO engagements spanning diagnosis, system design, implementation planning, team enablement, and ongoing KPI review.
Ideal client profile
- Owner-led businesses where everything runs through the founder and priorities keep changing.
- Ecommerce and service businesses that need measurable growth systems without breaking fulfillment and customer experience.
- SaaS and tech-adjacent teams that need operational clarity, pipeline discipline, and reliable reporting.
Typical constraints I fix
- Execution chaos from unclear ownership, shifting priorities, and missing accountability loops.
- Tribal knowledge and repeated re-explaining due to missing SOPs, checklists, and training routines.
- Dropped leads and inconsistent follow-up caused by an undefined pipeline, missing required fields, and no review cadence.
- Reporting blind spots and decision-making by guesswork due to inconsistent KPI definitions and no scorecard rhythm.
- Growth outpacing delivery capacity: fulfillment, customer service, onboarding, and handoffs breaking under volume.
Engagement menu
Ops Diagnostic
Clarity fast. Identify the primary constraint, define the operating model, and produce a prioritized 90-day roadmap with owners, cadence, and a practical KPI set.
30-day Sprint
Fix one bottleneck. Implement 1 to 2 high-leverage systems and install a lightweight cadence for priorities, issue tracking, accountability, and KPI review.
90-day Operating System Install
Build durable execution. Finalize roles and decision rights, install meeting rhythm, build core SOPs and scorecard discipline, and implement follow-through loops.
Ongoing Cadence
Fractional COO retainer. Maintain a steady operating rhythm with documented decisions, honest metrics, a process improvement pipeline, and project rescue support.
Availability and terms
- Minimum rate: $200/hour or fixed-fee equivalent.
- Capacity: up to 80 hours per month.
- Work mode: remote, async-first; meetings only where they create leverage.